• CUSTOMER CARE
• CONTACT US
• ORDERING & PAYMENT
• ORDERING & TRACKING STATUS
• SHIPPING
• RETURNS
• E-GIFT CARDS
• FAQ
• TERMS OF USE
• PRIVACY POLICY

TRACKING YOUR ORDER

When you place an order at Rue Gembon, you will receive an email acknowledging receipt of your purchase with us. Once we have verified your order and payment details and have approved your order for shipment, we will email you again to inform you of this.

In the unlikely event that we encounter a problem when processing your order, you will receive an email from us detailing the problem and possibly requesting further information.

You can check the status of your order by signing into my account and then selecting the option to view order. It will indicate whether your order has been fulfilled, shipped, or if it is still being held for release. Once your order has been shipped you can visit http://www.hongkongpost.hk or http://www.speedpost.hk anytime to view and monitor the status of your shipment by inserting the tracking number supplied.

Shipping times will vary based on the service selected at checkout, please refer to our shipping section for further information. Rue Gembon cannot take responsibility for any delays to orders due to customs clearance or payment transaction delays.

ADD ITEMS TO AN ORDER JUST PLACED

Unfortunately we cannot add items to an existing order. Please place a new order for the additional item and email us at contact@ruegembon.com - we will be happy to waive shipping on this additional order if it was placed within 24 hours of the original order.

CHANGE OR CANCEL YOUR ORDER

Once an order is submitted we are unable to change or cancel the order.

If you have additional questions about your order, please contact us directly by email at contact@ruegembon.com.